Comments on: Online Reputation Management: A Case Study http://rising.blackstar.com/online-reputation-management-a-case-study.html Professional Photography Blog Fri, 10 Feb 2012 23:56:37 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: james hamiltonhttp://rising.blackstar.com/online-reputation-management-a-case-study.html/comment-page-1#comment-58041 james hamilton Mon, 28 Mar 2011 02:26:02 +0000 #comment-58041 I have been following the SF issue, first with your blog post, then through the sportsshooter site and ending with both the "Lying with Fish" blog and the SF counter blog "Expose the Bullies". Your comment that the stuff you write is stored for people to find is right on - every new item that comes up was pulled from some old server, and it is both amazing and frightening at the same time. While it is extremely fascinating I really do hope that what his opponents write about is true because otherwise it would be a horror that has been unleashed. I have been following the SF issue, first with your blog post, then through the sportsshooter site and ending with both the "Lying with Fish" blog and the SF counter blog "Expose the Bullies". Your comment that the stuff you write is stored for people to find is right on - every new item that comes up was pulled from some old server, and it is both amazing and frightening at the same time. While it is extremely fascinating I really do hope that what his opponents write about is true because otherwise it would be a horror that has been unleashed.

]]> By: Sarahhttp://rising.blackstar.com/online-reputation-management-a-case-study.html/comment-page-1#comment-7228 Sarah Fri, 01 Jan 2010 05:06:33 +0000 #comment-7228 There may be cases where businesses are unfairly maligned, but there are also lazy, incompetent people who are happy to take money for jobs they never finish. The clients who suffer have a right and duty to voice their complaints against people like Mr. Frischling.If he spent a fraction of the time on his business as he does spouting off on forums and websites, he would not have the reputation he does.I do not believe a rating of F by the BBB is false, considering he can't be bothered to respond to the BBB's inquiries either. Does that sound normal to you?http://www.bbb.org/connecticut/business-reviews/photographers-portrait/steven-frischling-photography-in-niantic-ct-87014266 There may be cases where businesses are unfairly maligned, but there are also lazy, incompetent people who are happy to take money for jobs they never finish. The clients who suffer have a right and duty to voice their complaints against people like Mr. Frischling.

If he spent a fraction of the time on his business as he does spouting off on forums and websites, he would not have the reputation he does.

I do not believe a rating of F by the BBB is false, considering he can't be bothered to respond to the BBB's inquiries either. Does that sound normal to you?

http://www.bbb.org/connecticut/business-reviews/photographers-portrait/steven-frischling-photography-in-niantic-ct-87014266

]]> By: Steven Frischlinghttp://rising.blackstar.com/online-reputation-management-a-case-study.html/comment-page-1#comment-2498 Steven Frischling Thu, 12 Feb 2009 00:40:34 +0000 #comment-2498 John,I have been pursing the few detractors to my business and my images, as I have detailed in your posts on your blog.As of today, one of the detractors I was suing, who commented on your blog, failed to answer her the court regarding my suit against them, defaulting.So while I have 'won' in court, getting her to back off is another challenge I need to start at this time.-Steven Frischling John,

I have been pursing the few detractors to my business and my images, as I have detailed in your posts on your blog.

As of today, one of the detractors I was suing, who commented on your blog, failed to answer her the court regarding my suit against them, defaulting.

So while I have 'won' in court, getting her to back off is another challenge I need to start at this time.

-Steven Frischling

]]> By: Sean Caytonhttp://rising.blackstar.com/online-reputation-management-a-case-study.html/comment-page-1#comment-569 Sean Cayton Wed, 08 Oct 2008 23:48:08 +0000 #comment-569 "...Spending time locating and then correcting incorrect information is critical to maintaining a positive online reputation."John, with all due respect, I disagree. I can't imagine having a client who takes the time to complain about me online. If I didn't do a good job and I didn't address their concerns at the outset, well then, I deserve it!Endangering your reputation from incorrect or correct information begins with your relationship with your clients. While I sympathize with Steve, I can't relate. At all.God forbid I ever have to recruit people to help tamp down the uproars of unhappy clients.Actually, that's MY job. And I should NEVER have to spend time locating and correcting bad information. To do so means I'm actually doing something wrong in my business.It seems to me that Stephen bit off more than he can chew and hence his somewhat poor reputation with his clients. No matter how "smart" he happens to be. "...Spending time locating and then correcting incorrect information is critical to maintaining a positive online reputation."

John, with all due respect, I disagree. I can't imagine having a client who takes the time to complain about me online. If I didn't do a good job and I didn't address their concerns at the outset, well then, I deserve it!

Endangering your reputation from incorrect or correct information begins with your relationship with your clients. While I sympathize with Steve, I can't relate. At all.

God forbid I ever have to recruit people to help tamp down the uproars of unhappy clients.

Actually, that's MY job. And I should NEVER have to spend time locating and correcting bad information. To do so means I'm actually doing something wrong in my business.

It seems to me that Stephen bit off more than he can chew and hence his somewhat poor reputation with his clients. No matter how "smart" he happens to be.

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